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31 March 2021
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
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House, Real Estate Agent, Backgrounds, Loan
24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
Continue reading about Housing Ombudsman sets out new framework on systemic issues
16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
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The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
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3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Continue reading about Severe maladministration finding for excessive delays in Newham case