2020 - Housing Ombudsman

woman watching webinar with a cup of tea

New 2021 dates set for Complaint Handling Code webinars

18 December 2020

We have added new webinar dates on the Complaint Handling code for 2021

Ombudsman’s Insight report shares latest data and case studies

17 December 2020

Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.

Business people signing a document by laptop

Housing Ombudsman publishes performance data on landlords

9 December 2020

Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.

House keys next to a hand holding a pn writing on a document

Housing Ombudsman launches consultation on plans for 2021-22

24 November 2020

We have published a consultation paper seeking feedback on our business plan 2021-22

Housing Ombudsman statement on the Social Housing White Paper

17 November 2020

The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service.

Report published on five cases of severe maladministration

22 October 2020

We have issued a report on complaints where severe maladministration was found in 2019-20

New ARAC members appointed

25 September 2020

We have appointed two new members to our Audit and Risk Assurance Committee

New report focuses on leaseholders and shared owners

7 September 2020

We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]

Front cover of the annual report with photographs of housing

Annual Report 2019-20 published

3 September 2020

The Housing Ombudsman’s Annual Report for 2019-20 has been published today

Ombudsman’s new powers take effect including working with the Regulator

1 September 2020

New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.

News:

New 2021 dates set for Complaint Handling Code webinars

Ombudsman’s Insight report shares latest data and case studies

Housing Ombudsman publishes performance data on landlords

Housing Ombudsman launches consultation on plans for 2021-22

Housing Ombudsman statement on the Social Housing White Paper

Report published on five cases of severe maladministration

New ARAC members appointed

New report focuses on leaseholders and shared owners

Annual Report 2019-20 published

Ombudsman’s new powers take effect including working with the Regulator

News Archive