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The evolution of the Code
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Landlords with high maladministration findings 21-22
…East Devon District Council 8 1 9 89% Lambeth & Southwark Housing Association Limited 6 1 7 86% Bolton at Home Limited 4 1 5 80% Hexagon Housing Association Limited…
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New webinars on landlord performance reports
Following on from the publication last year of performance data reports on all landlords with complaints recorded in 2019-20, we have set up some webinars for landlord staff. The webinars will…
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Meet the Ombudsman
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Third Insight report highlights Covid-19 impact on complaints
…valuable insight on issues and trends. Our cases have a particular emphasis on issues about unacceptable behaviour. While cases such as the one highlighted concerning repeated racist and homophobic language…
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Our online casebook reaches 350 decisions for wider learning across the sector
…found that South Tyneside Homes (ref 201908131) had delayed in completing some of the works causing stress and inconvenience to the resident. We found partial maladministration and ordered £500 compensation together…
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Our latest Podcast discusses severe maladministration
…at individual cases. We have a range of useful tools on this website for both landlords and residents, including our Complaint Handling Code plus advice on making a complaint and letter templates for residents. …
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Online casebook reaches almost 1,000 decisions
…his flat while he was absent. We also ordered the landlord to pay £700 compensation for the inconvenience, insufficient response to the resident’s complaints and his request for compensation, replacing…
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Independent Reviewer of Service Complaints
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New Homes Ombudsman consultation
We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry. This investigated the potential and detail for a New Homes Ombudsman. Our response is…