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Our first podcast discusses complaints as Covid-19 restrictions change
…the Covid-19 pandemic. We have a range of useful tools on this website for both landlords and residents, including our Complaint Handling Code plus advice on making a complaint and letter templates for residents. …
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What findings can the Housing Ombudsman make?
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Gas service appointment
…acknowledged that it was unable to support the contractor’s account of the event and compensated Mr J for this instead of rejecting his version and only apologising for the inconvenience….
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Resident Panel acceptable use
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Submissions webinar
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Resident Panel accessibility statement
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Q2 and Q3 Quarterly Data 23-24
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Changes to the designated person role during the General Election period
…is via tenants or local councillors. Further information is available on our Designated Person page. For help and advice, you can also contact us on 0300 111 3000 or info@housing-ombudsman.org.uk….
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Evolve Housing + Support correction
…paid the compensation to the resident. This confirms compliance with the order on our determination. We apologise to Evolve and have withdrawn the complaint handling failure order. We have also…
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