Our reports
Find all the latest reports from the Housing Ombudsman.
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Latest reports published
Learning from severe maladministration report - January 2026
03 February 2026
We’ve published our latest learning from severe maladministration report. It focuses on compensation and what happens when landlords do not apply it fairly.
Alongside the report, we’ve released new compensation guidance, created with input from landlords and residents. It sets out clear, fair principles to encourage greater consistency across the sector. This guidance takes effect from 1 April 2026.
The report highlights 3 key themes.
- Landlords not applying their own compensation policies.
- Compensation increased after stage 2.
- Significant gaps between landlord offers and our orders.
Social Tenant Access to Information Requirements (STAIRs) consultation
20 January 2026
We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).
The consultation is open to Private Registered Providers (typically, this means housing associations) and their tenants, and groups and individuals interested in social housing in England.
Annual Report and Accounts (ARA) 24-25
16 December 2025
We have published our Annual Report and Accounts for 24-25. This sets out the demand on the service. It also shows that we issued 30% more case determinations in 24-25 compared to 23-24.
Learning from severe maladministration - December 2025
11 December 2025
We’ve published a new report sharing what we’ve learned from severe maladministration cases in repairs. The message is simple: when repairs go wrong, the impact on people can be huge.
This report comes just over 6 months since we released our Spotlight report on repairs and maintenance. It builds on that work with fresh insights and practical lessons.
Learning from severe maladministration - November 2025
20 November 2025
We’ve released our latest severe maladministration report focusing on leaks.
Leaks are one of the biggest causes of damp and mould in homes. This report shows how poor oversight by landlords can make fixing these issues far more complicated. The report also highlights how gaining access to properties can slow down complaint resolution.
More reports
Spotlight reports
Our Spotlight reports concentrate on an area of service provision that we see high amount of failure in through our casework. They examine the issues within this theme and set out recommendations.
Learning from severe maladministration
We have produced a new report that looks at recent severe maladministration findings. The report groups together several cases, potentially involving different landlords, to examine related themes and lessons, including where vital opportunities were missed to improve outcomes for residents.
Further investigation reports
Our further investigation reports allow us to conduct investigations beyond an individual complaint. This establishes whether there is evidence indicative of a systemic failing in a landlord.
Further investigation reports used to be known as Paragraph 49 reports or special investigation reports. We have amended this wording to be consistent with the Housing Ombudsman Scheme.
Insight reports
Our Insight reports provide insight into our complaints data, a selection of valuable case studies and key learning points and recommendations for the sector.
Their aim is to help landlords to make improvements and deliver better services for residents.
Wider orders
We have gained new powers to issue wider orders under the Social Housing Regulation Act, allowing us to not only address individual complaints from a landlord, but also extend fairness and protection to wider residents.
Landlord performance data
Landlord performance data
Our 2024-25 individual landlord performance reports have been published for landlords with 5 or more findings determined between 1 April 2024 and March 2025.
Annual Complaints Review reports
The Housing Ombudsman's Annual Complaints Review provides an overview of the complaints handled in the housing sector each year to promote accountability and transparency.
By publishing data on complaints, we promote transparency in how issues are handled by housing providers. It holds them accountable for services and standards and encourages a commitement to addressing residents concerns.
Landlord complaint statistics
Every quarter we publish landlord statistics giving a snapshot of what we're seeing in complaints.