Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
16 May 2024
Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
Continue reading about Sanctuary review nearly 4,000 cases as part of Ombudsman wider order16 May 2024
Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
Continue reading about Sanctuary review nearly 4,000 cases as part of Ombudsman wider order14 May 2024
Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture
Continue reading about Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture9 May 2024
The Housing Ombudsman has appointed its new Resident Panel, with 1,500 residents from across the country to share their views on complaints within social housing and how all of the sector, including the Ombudsman itself, can make improvements.
Continue reading about Ombudsman appoints new 1,500 strong Resident Panel25 April 2024
Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.
Continue reading about Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings16 April 2024
Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise
Continue reading about Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise9 April 2024
Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration
Continue reading about Ombudsman highlights failings from 8 landlords in new approach to sharing learning from severe maladministration26 March 2024
Consultation launched on Housing Ombudsman’s proposed approach to Good Practice
Continue reading about Consultation launched on Housing Ombudsman’s proposed approach to Good Practice21 March 2024
Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
Continue reading about Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory19 March 2024
Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
Continue reading about Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings14 March 2024
Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
Continue reading about Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints