Tenant contacts a designated person
As part of the Localism Act 2011 designated persons were introduced by the Government to improve the chances of complaints about housing being resolved locally and to involve local politicians and local people in resolving local housing issues. When a landlord’s internal complaints procedure is finished tenants of housing associations, local authorities and ALMO’s can ask for their complaint to be considered by a designated person. Tenants and designated persons may find it helpful to use our free online training on resolving disputes.
Ask your landlord if it has a recognised tenant panel. You can also ask for details of your local councillors or how to contact an MP of your choice.
Choose which type of designated person you want to help you and send them details of your complaint, why you remain dissatisfied and what you want the landlord to do to put the matter right.
The designated person can then deal with the matter in any way they think will resolve the complaint, there is no set procedure for a designated person to use. OR they can refer it straight to the Ombudsman. If they refuse to deal with you, you can contact us directly.
If you are still dissatisfied with any aspect of your complaint the designated person can refer it to the Ombudsman.
Designated person stage complete? Go to Getting help from the Housing Ombudsman.