Bring your complaint to the Housing Ombudsman
Who can use this form
You can use the online form to bring a complaint to this Service about your landlord if you are a resident of a landlord that is a member of the Housing Ombudsman Scheme, or somebody with authority to act on behalf of a resident.
Find out more about who can use this service
If you are not sure if your landlord is a member of the Housing Ombudsman Scheme, you can search for your landlord on the first page of our helpful online webform.
All residents living in social housing in England can use this form.
What complaints the Ombudsman can consider
We investigate complaints about a landlord's housing management, for example:
- property condition and repairs
- charges and estate management
- complaint handling
- antisocial behaviour affecting you in your home
The Housing Ombudsman cannot consider all complaints about housing issues.
When to bring a complaint to the Housing Ombudsman
You can bring a complaint to the Housing Ombudsman Service for investigation if you have completed your landlord’s complaint process and the issues have not been resolved.
We can also help if your landlord is not responding to a complaint you made to it.
Information needed to complete the online form
We will ask you to provide:
- your landlord and tenure type
- details about the complaint you made to your landlord
- a copy of the complaint you raised
- a copy of any complaint responses
- information about you
Access the online complaint form
Further assistance required
If you are unable to complete this form or need assistance bringing your complaint to the Service, you can contact us.
Live chat is available via the ‘chat to us’ icon at the bottom right of your screen during our phone line opening hours.
To find out how we protect and use your personal data, please view our privacy notice.