10 March 2026
These videos are designed to support residents understand our complaints process better.
Continue reading about More multilingual videos released to support residents making a complaint
5 March 2026
Ombudsman consults on 2026-27 Business Plan as complaint volumes reach record levels
Continue reading about Ombudsman consults on 2026-27 Business Plan for healthier homes, fairer services, and trusting relationships
26 February 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on apologies in complaint handling.
Continue reading about Housing Ombudsman highlights the importance of meaningful apologies in complaint handling
3 February 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on compensation awards.
Continue reading about Housing Ombudsman calls for ‘single vision of fair compensation’ across the sector
20 January 2026
We have opened a consultation on how we will take on complaints as part of our role in the Social Tenant Access to Information Requirements (STAIRs).
Continue reading about Housing Ombudsman opens consultation on its role in the Social Tenant Access to Information Requirements
16 December 2025
We have published our Annual Report and Accounts for 24-25.
Continue reading about Annual Report and Accounts (ARA) 24-25 published
Roof is Leaking or Pipe Rupture at Home: Panicing Couple In Despair Sitting on a Sofa Watching How Water Drips into Buckets in their Living Room. Catastrophe, Distaster and Financial Ruin
11 December 2025
Housing Ombudsman urges landlords to see the person behind the repair
Continue reading about Housing Ombudsman urges landlords to ‘see the person behind the repair’ in latest report
Close-up Of A Shocked Woman Looking at moldy room
20 November 2025
We have published our latest severe maladministration report. This focuses on leaks, one of the primary causes of damp and mould in homes.
Continue reading about Housing Ombudsman shares learning from ‘complex’ leak cases
Closeup of man hand holding cardboard at new home. Young man unpacking boxes in new apartment. Man hand carrying carton box while relocating with his girlfriend.
18 November 2025
We have published the outcomes of 3 wider orders that focus on the issue of temporary moves.
Continue reading about Housing Ombudsman highlights 3 wider orders on temporary moves to prevent future failings
30 October 2025
We have published our revised further investigation process. This aims to allow landlords to resolve issues earlier without the need for a full investigation.
Continue reading about Housing Ombudsman publishes new further investigations process to help landlords detect and fix problems early