Dispute Resolution Principles
The Dispute Resolution Principles are high level good practice guidance developed from the Ombudsman's experience of resolving disputes, for use by everyone involved in the complaints process.
There are only three principles driving effective dispute resolution:
- Be fair - treat people fairly and follow fair processes
- Put things right
- Learn from outcomes
To find out more about how to use the principles try our free online dispute resolution training.
For more background on the principles click here
For a print friendly version click here.
For guidance on applying the principles please click on the diagram.