This training is suitable for landlord employees of all levels, from housing officer to chief executive.
86% of participants said that they would recommend the training. Some feedback includes:
- ‘It was clear and easy to understand'
- ‘It will help me to be more customer focused’
- 'It has made me aware that complaints are the responsibility of all employees in the organisation from the top to the bottom'
- 'I understand the need to develop a positive complaints culture where we aim to work with the tenant and not against them'
- 'It underlined the importance of looking at the wider issues and implications for service improvement'
- 'Made me aware of individual needs and communication alongside need to follow processes and procedures.'
To register and start the course please follow this link drp.virtual-college.co.uk.
If you have any technical difficulties accessing the above site please call Virtual College on 01943 885085.