Landlord E-Learning

This training is suitable for landlord employees of all levels, from housing officer to chief executive.

86% of participants said that they would recommend the training. Some feedback includes:

  • ‘It was clear and easy to understand'
  • ‘It will help me to be more customer focused’
  • 'It has made me aware that complaints are the responsibility of all employees in the organisation from the top to the bottom'
  • 'I understand the need to develop a positive complaints culture where we aim to work with the tenant and not against them'
  • 'It underlined the importance of looking at the wider issues and implications for service improvement'
  • 'Made me aware of individual needs and communication alongside need to follow processes and procedures.'

To register and start the course please follow this link drp.virtual-college.co.uk.

If you have any technical difficulties accessing the above site please call Virtual College on 01943 885085.