Dispute Resolution E-Learning
The Housing Ombudsman Service in partnership with Virtual College has developed two free online training courses; one for landlords and another for tenants and designated persons.
The training will enable everyone with a role in dispute resolution to deal with issues proactively at a local level and to apply our three dispute resolution principles to achieve a fair outcome to a dispute.
We also work in partnership with housing organisations including the Chartered Institute of Housing, HouseMark and Housing Quality Network to deliver workshops to member landlords across England. These interactive and engaging workshops focus on how our dispute resolution principles can bring good outcomes for landlords and residents. Full details are on our events page.