Tenants of housing associations, local authorities and ALMOs can ask for their complaints to be considered by a designated person when their landlord’s internal complaints procedure is finished. Designated persons can help to resolve complaints locally.
A designated person can be an MP, a local Councillor, or a Tenant Panel.
See below for further information on how to contact your designated person.
Only member landlords can register a tenant panel with us. You will need to provide us with the name of the tenant panel and which member landlord/s the panel will be applicable to.
Member landlords can register by providing the relevant data by email to firstname.lastname@example.org.