New complaint / Resume a complaint

New complaint

Have you completed the landlord's complaint procedure ? We need to know this because we can only look at complaints once the landlord has had the opportunity to consider your complaint.

It is important that you follow the landlord’s complaints procedure. But if you are having difficulty progressing your complaint please contact us.

Please contact us.


Did you complete the landlord's complaint procedure more than 12 months ago ?

Please contact us

It is unlikely we will be able to look into your complaint; please contact us if you would like to discuss this with us


Has the matter been referred to a Designated Person ?

Resume form