Here you can find information relating to public consultations about the Housing Ombudsman Service.
Draft Public Service Ombudsman Bill
The Bill, which would establish a single Ombudsman to take on the functions of the Local Government Ombudsman and the Parliamentary and Health Service Ombudsman, has provision for the Housing Ombudsman to be incorporated in the future.
The written response follows Denise’s evidence to the Communities and Local Government Select Committee in March available here.
Details of the initial consultation in 2015 on the creation of a new Public Services Ombudsman are below including the Housing Ombudsman’s response. Following the consultation, the government decided that the Housing Ombudsman should not join the scheme, at least initially.
Our plans and budget for 2017-18
The Ombudsman has published a consultation paper on her proposed plans and budget for 2017-18, including the level of subscription fee, plus an update on performance for the current year.
The consultation seeks views on the proposed service, including the balance of activity between casework resolution and sector development work, and the fee.
The consultation closes on 13 February 2017.
You can read the consultation paper here, which includes details of how to respond.
A Public Service Ombudsman
16 June 2015
We welcomed the opportunity to respond to the recent consultation on the creation of a new Public Services Ombudsman. This consultation was around bringing together the functions of Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and the Housing Ombudsman.
In considering our response, we also took into account soundings from landlords and tenant representative groups who kindly sent in their own response to the consultation to us. You can read snippets from their responses here. You can also read our full response here.
The outcome of the consultation is available here.
Future funding of the Housing Ombudsman
4 March 2014
The consultation aimed to seek views from both local authority landlords and other member landlords of the Scheme on the proposal to extend the Housing Ombudsman’s existing fee charging model to local authority landlords from April 2014.
You can read the outcome to the Consultation on GOV.uk here.