Here you can find information relating to public consultations about the Housing Ombudsman Service.

Consultations 2017

Our plans and budget for 2017-18
January 2017

The Ombudsman has published a consultation paper on her proposed plans and budget for 2017-18, including the level of subscription fee, plus an update on performance for the current year. 

The consultation seeks views on the proposed service, including the balance of activity between casework resolution and sector development work, and the fee. 

The consultation closes on 13 February 2017. 

You can read the consultation paper here, which includes details of how to respond.

Consultations 2015

A Public Service Ombudsman
16 June 2015

We welcomed the opportunity to respond to the recent consultation on the creation of a new Public Services Ombudsman. This consultation was around bringing together the functions of Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and the Housing Ombudsman.

In considering our response, we also took into account soundings from landlords and tenant representative groups who kindly sent in their own response to the consultation to us. You can read snippets from their responses here. You can also read our full response here.

We are currently awaiting the outcome to this consultation and will publish this in due course.

Consultations 2014

Future funding of the Housing Ombudsman
4 March 2014

The consultation aimed to seek views from both local authority landlords and other member landlords of the Scheme on the proposal to extend the Housing Ombudsman’s existing fee charging model to local authority landlords from April 2014.

You can read the outcome to the Consultation on here.